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On purchases over $750 to:
At the time of checkout we will automatically activate your free metro shipping if you qualify.
For items over 30kg, select Tailgate delivery if no forklift is available for unloading. Tailgate deliveries do not qualify for free metro delivery. Tailgate delivery is to the front door, carport, or closest practical delivery point as deemed by the driver. There must be reasonable vehicle access with height clearance.
Any additional fees from courier companies will be passed on if not advised in advance.
Feel free to contact us immediately after placing your order if required.
Any additional handling or manoeuvring to get the items in to position that requires specialised equipment, such as a tailgated truck or a truck mounted forklift, is not covered by any free freight offers.
For those who are new to freight, a tailgate truck (also known as a tail-lift truck or hydraulic truck) has a rear platform which can be lowered to the ground for convenience when unloading heavy goods. This is a requirement for unloading freight over 30kg when a forklift is not available on site to unload the delivery vehicle. Carriers class this as a specialised delivery service, and charge a premium for tailgate deliveries.
Tailgate delivery is to the front door, carport, or closest practical delivery point as deemed by the driver. There must be reasonable vehicle access with height clearance.
Tailgate shipping adds an extra $135 + gst to shipping fees during checkout to cover costs.
NOTE: Selecting the WRONG answer in regards to tailgate shipping means the carrier may be unable to unload your items and may need to re-deliver it. The Customer will be liable for any further charges for re-delivery should this occur. Should you have questions or if you are unsure please contact us first.