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Return & Refund Policy

Wholesale Safety Storage Australia

Return & Refund Policy

1. Returns or refunds are not accepted without prior written consent from APAC Direct Pty Ltd. The reason being:

  • Dimensions of the goods available to purchase are clearly visible on the website, as is the class of hazardous substances that can be safely stored
  • It is the responsibility of the customer to know the class and quantity of hazardous materials they will be storing – and therefore, that the size and type of storage unit being purchased is fit for purpose
  • Customers are requested to take special care when ordering from our range of outdoor dangerous goods cabinets.  This range of dangerous goods cabinets are made to order according to the customers instructions and can not be returned or refunded.  Customers must specify the class of hazardous substances to be stored at the time of ordering.
  • Businesses storing hazardous materials have the responsibility to know the requirements as set up by their local authorities (Local Councils, Worksafe, EPA, etc).  Wholesale Safety Storage Australia will always assist where possible and provide comprehensive product information to customers before committing to a purchase.  However, final responsibility lies with the customer prior to purchasing
2. If a return is agreed in writing, such will subjected to a 10% or $45.00 minimum restocking fee based on the original purchase price
3. No goods shall be returned without prior consent in writing by APAC Direct Pty Ltd.  Returns will be at the customers expense via APAC Direct Pty Ltd’s authorised carriers
4. Cancellation of Orders:

  • Once an item has been ordered (as confirmed by receipt of a purchase order, or payment) an order may not be cancelled without prior agreement in writing from APAC Direct Pty Ltd

5. Non-returnable Goods:

  • Goods returned by other than the original buyer
  • Goods over 5 business days from receipt of delivery
  • Goods made to order and/or customised.  This includes our complete range of outdoor dangerous goods cabinets.  This range of dangerous goods cabinets are made to order according to the customers instructions and can not be returned or refunded.  Customers must specify the class of hazardous substances to be stored at the time of ordering.
6. Returnable Goods:

  • APAC Direct Pty Ltd guarantees that 100% of the products we sell meet Australian Standards, where the use of such items is regulated by an Australian Standard
  • Any goods that are found not to meet the above requirements can be returned for replacement at no expense to the customer.  Written proof will be required prior to return as to the reason the item does not meet the appropriate Australian Standard
  • The written proof shall be submitted by an authorised 3rd party with proven credentials to make such a determination
  • This excludes reasons as detailed in sections above, in particular where the customer has made the decision to purchased goods that were not fit for purpose
  • Any goods that are found to be faulty upon deliver must be immediately brought to the attention of our customer service team via email (office@wssa.com.au) or phone (1300 903 933) and must include photographic evidence of the fault.  This must be within 5 business days of receipt of delivery.  A replacement item or part shall be issued by APAC Direct Pty Ltd as soon as possible

Wssa Customer Registration

We value the business and privacy of our customers in the following ways:

1. Strictly NO credit/debit card or PayPal account information is stored on this website.

2. Personal data (email, phone and address information) will be used to process your quote/order. This data will be automatically deleted from this website after 6 months.

3. Strictly NO customer information will be passed on to 3rd parties or used for re-marketing purposes.

If in any doubt, please call or email us to process your quote/order. For more information, please refer to our privacy policy.

FREE METRO SHIPPING

On purchases over $750 to:

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Perth

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Adelaide

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Melbourne

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Sydney

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Brisbane

*Conditions apply – click to view.

At the time of checkout we will automatically activate your free metro shipping if you qualify.

Important: Assistance with unloading

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For items over 25kgs, you must ensure there is assistance for loading and unloading (pallet jack, forklift, etc). Select if you require tailgate unloading in the checkout below, and we will arrange you a quote, tailgate unloading does not qualify for free shipping.
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Any additional fees from courier companies will be passed on if not advised in advance.

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Feel free to contact us immediately after placing your order if required.

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